We want you to feel confident trying Onyra. Here's how our guarantee and return process work.

1. Our 60-Day Satisfaction Guarantee

If you are not satisfied with your experience using Onyra, you may request a refund within 60 days of your original purchase date.

This is a satisfaction-based guarantee: we want you to genuinely feel good about trying the product. It is not a guarantee of any specific health outcome or result.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

How to request a refund

1. Contact us at contact@onyraskin.com within 60 days of your purchase date, with your order number.
2. Our team will confirm your eligibility and walk you through the process.
3. You do not need to return the product to be eligible for a refund. We keep this process simple and free of unnecessary friction.
4. Once approved, refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to reflect the refund on your statement.

2. Your Purchase

The 60-day guarantee applies from the date of your original purchase. If you are not satisfied, this is your window to request a refund.

3. Bundles and Multi-Month Packs

For multi-month bundles (e.g., 3-month packs), the 60-day guarantee is calculated from the date of the original purchase, not from each individual month's supply.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at contact@onyraskin.com within 14 days of delivery with photos of the issue. We will provide a replacement or full refund at no additional cost to you, regardless of the 60-day window above.

5. What's Not Covered

• Requests made more than 60 days after the original purchase date (except for damaged/defective items per Section 4)
• Products purchased through unauthorized third-party resellers

6. Order Cancellations Before Shipment

If you need to cancel or modify an order before it ships, contact us as soon as possible at contact@onyraskin.com. We will do our best to accommodate the request, but cannot guarantee cancellation once an order has entered fulfillment. See our Shipping Policy for expected fulfillment timeframes, including any current pre-order windows.

7. Contact Us

Questions about a refund or return? Reach out anytime:

ONYRA SKIN contact@onyraskin.com