1. Processing Time

Orders are typically processed within 1-2 business days of purchase, excluding weekends and holidays.

Pre-order / launch phase notice: Some or all products are currently available on a pre-order basis. Estimated shipping timeframe for pre-order items is 6-8 weeks from the date of purchase. This timeframe is disclosed at checkout before you complete your purchase. If we are unable to ship within the disclosed timeframe, we will notify you and offer the option to consent to a further delay, cancel your order for a full refund, or make another arrangement, in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

2. Shipping Destinations

We currently ship to addresses within the United States. We do not currently ship internationally.

3. Shipping Methods and Costs

• Standard shipping: 3-5 business days, $4.99-$6.99
• Free shipping on orders over $75
• Expedited shipping is not currently offered

Shipping costs and delivery estimates are calculated at checkout based on your address and selected method.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24-48 hours for tracking information to update after you receive your shipping confirmation.

5. Subscription Shipments

Recurring subscription orders ship automatically according to the frequency you selected at checkout. You will receive an email notification in advance of each recurring charge and shipment. You can view your next ship date and manage your subscription at any time through your account portal.

6. Delayed, Lost, or Missing Packages

If your tracking shows delivered but you have not received your package, or if your package appears lost in transit, contact us at contact@onyraskin.com within 7 days of the expected delivery date. We will work with the carrier and with you to resolve the issue.

We are not responsible for delays caused by the carrier, weather, or other events outside our control, but we will always help you find a resolution.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout. If you notice an error, contact us immediately at contact@onyraskin.com; we can update the address only if the order has not yet shipped. We are not responsible for packages delivered to an incorrect address provided by the customer.

8. Contact Us

Questions about shipping? Reach out:

ONYRA SKIN  contact@onyraskin.com